Privacy Policy

Introduction

This Privacy Policy explains how Spinempire Casino collects, uses, stores, and protects the personal information you provide when registering an account, making transactions, or otherwise interacting with our platform. We take your privacy seriously and handle your data in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the privacy obligations of our licensing authority.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with how we handle your data, you should not register or use our platform.

Information We Collect

We collect personal information in several categories. Identification data includes your full legal name, date of birth, gender, nationality, and government-issued ID details such as passport, driver’s licence, or provincial ID number where required for verification. Contact data includes your residential address, email address, and phone number. Financial data includes the payment methods you use, transaction history, deposit and withdrawal records, and source-of-funds documentation where applicable.

We also collect account activity data, which covers your username, password (stored in encrypted form), gameplay history, bonus usage, login timestamps, and communications with our support team. Technical data is automatically collected when you visit our site and includes your IP address, device type, browser version, operating system, language preferences, and cookie identifiers. Behavioural data may be collected for analytics purposes, including pages visited, time spent on the platform, and game preferences.

How We Use Your Information

We use your personal data for specific, legitimate purposes related to operating our casino. These include creating and managing your account, verifying your identity and age, processing deposits and withdrawals, providing customer support, sending transactional communications, delivering games and personalising your experience, administering bonuses and promotions, and detecting and preventing fraud, money laundering, and other unlawful activities.

We also use your data to comply with legal and regulatory obligations including anti-money-laundering and counter-terrorism financing requirements, responsible gaming obligations, and reporting duties to our licensing authority. With your consent, we may use your contact details to send marketing communications about new games, promotions, and platform updates. You may opt out of marketing at any time.

Legal Basis for Processing

We process your personal data based on the following legal grounds. Performance of contract — processing necessary to provide the services you have signed up for. Legal obligation — processing required to comply with laws including AML, KYC, tax reporting, and player protection. Legitimate interest — processing necessary for fraud prevention, business administration, and improving our platform, balanced against your rights. Consent — processing for marketing communications and certain types of cookies, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal information. We share data only with parties who play a necessary role in delivering our services or where required by law. Game providers receive limited data necessary to operate games on our platform. Payment processors and banks receive transaction information required to process deposits and withdrawals. Identity verification services receive your ID documents and personal data for KYC checks. Fraud-prevention partners receive relevant data to help us detect and prevent fraudulent activity.

We also share data with regulatory authorities and law enforcement where required by valid legal process, with our licensing authority as part of regulatory reporting, and with professional advisers such as lawyers and auditors where necessary. All third parties we work with are bound by contractual obligations to handle your data securely and only for the specific purposes for which it was shared.

International Data Transfers

Some of the service providers we work with may be located outside of Canada. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information, including the use of standard contractual clauses, adequacy decisions, or other recognised legal mechanisms.

Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required by law or for legitimate business purposes. Account and transaction data is typically retained for a minimum of 5 years after account closure to comply with anti-money-laundering and tax record-keeping obligations. Identification documents are stored for the duration of the regulatory retention period. Marketing preference records are kept for as long as we offer marketing services. Customer support communications are retained for up to 2 years.

After the retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you.

Security Measures

We take the security of your personal data seriously. Our protective measures include 256-bit SSL encryption for all data transmitted between your device and our servers, encrypted storage of sensitive information including passwords and payment details, restricted internal access to personal data based on the principle of least privilege, regular security audits and penetration testing performed by independent third parties, secure data centres with physical access controls, and staff training on data protection and information security.

While we apply strong safeguards, no online system can be guaranteed completely secure. You also have a role to play by keeping your password confidential, using two-factor authentication where available, and notifying us immediately of any suspected unauthorised access.

Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal data. The right of access — you may request a copy of the personal data we hold about you. The right to rectification — you may ask us to correct inaccurate or incomplete information. The right to erasure — you may request that we delete your data where there is no legitimate reason to continue processing it, subject to legal retention requirements. The right to restrict processing — you may ask us to limit how we use your data in certain circumstances. The right to data portability — you may request a copy of your data in a structured, machine-readable format. The right to object — you may object to processing based on legitimate interest or for marketing purposes. The right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact our support team through your account. We will respond within the timeframes required by applicable law. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.

Cookies

We use cookies and similar tracking technologies to operate our platform, remember your preferences, analyse site usage, and deliver relevant promotional content. Essential cookies are required for the platform to function and cannot be disabled. Functional cookies remember your settings and preferences. Analytics cookies help us understand how players interact with our site. Marketing cookies, where applicable, support personalised promotional content.

You can manage cookie preferences through your browser settings or our cookie consent banner. Blocking certain cookies may affect the functionality of our platform.

Minors

Our services are intended exclusively for adults of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will close the account and delete the data promptly. Parents and guardians who believe their child has registered with us should contact our support team immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The most recent version will always be available on our website, with the effective date clearly indicated. Where changes are material, we will notify registered players by email or through a notice on our platform.